No-show risk

Hi, this is [Name] calling from [Practice] on behalf of Jamal's care team. I'm reaching out to confirm his upcoming visit.

Jamal is due for his routine health maintenance check-up, similar to the ones he had back in January and May of last year — these visits are a great way to keep track of his growth and make sure everything is on schedule as he grows.

I wanted to check in and see if there's anything that might make it hard to get to the appointment. Would transportation be a challenge, or would it help to look at a different day or time? We're also able to offer a telehealth option for part of the visit if that's more convenient for your family.

Please let us know how we can help make this easy for you. We look forward to seeing Jamal soon!

Hi, this is [Scheduler Name] calling from [Clinic Name] on behalf of William's care team. I'm calling to confirm his upcoming visit.

This appointment is a great chance to check in on some recent bloodwork we ran, so the doctor can review the results with you and make sure everything's on track.

I also wanted to check—is transportation to the office a challenge for you? We can help arrange a ride if needed. And if the current appointment time doesn't work with your schedule, we're happy to find a different day, or set this up as a telehealth visit instead, whichever is easier for your family.

Would you like me to go ahead and confirm the current time, or should we adjust anything?

Thank you so much—we look forward to seeing William soon, and please don't hesitate to call us if anything comes up before then.

Hi, this is [Scheduler Name] calling from [Clinic Name] about Salvador's upcoming visit. I wanted to confirm we still have him scheduled for [date/time].

We're looking forward to seeing him — one of the reasons this visit is helpful is that we'd like to recheck a recent blood pressure reading from his last visit, just to make sure everything looks good over time.

I also wanted to check in and see if there's anything that might make it hard to get to the appointment. If transportation is a concern, we may be able to help arrange a ride. If the time doesn't work with your schedule, we're happy to find a new day. And if it's easier, we can also see whether a telehealth check-in is an option for part of the visit.

Would any of those be helpful, or shall I keep the appointment as scheduled? Thank you for taking care of Salvador — we'll see you soon.